Reviews

  5/5 Katie Hinrichs on Wednesday, July 5, 2023

Darrin went above and beyond to help us out with our truck this weekend. We were stranded and he was able to diagnose and fix our issue promptly. Darrin was professional, the pricing was very reasonable, the shop is clean and obviously well kept. Highly recommend this business vs the competition. Thank you Grand Rapids Tire & Auto! We’re so appreciative of your service!

  5/5 Mike K on Thursday, June 22, 2023

Need to share the excellent work that Darrin and his team did for me yesterday. I was passing through the area on my way home to Wisconsin from Canada, when my check engine light came on. Evident the engine wasn't running smoothly. It was very close to closing time, but they pulled my Honda Odyssey into a bay, diagnosed and addressed the problem and got me back on the road. Without their quick work and generosity I would have been stranded. I was able to make it home safely and cannot say enough about their help. The Grand Rapids area is fortunate to have such a great option to get their service needs taken care of. Thanks Darrin!

  5/5 Demi on Friday, June 10, 2022

A new and happy customer here! I'm an out of towner who was hauling my horse to a boarding facility when I noticed a not so great smell and way too much heat coming from my brakes. About to head through Grand Rapids on my hour journey back home, I figured I'd try my luck stopping at an auto shop in town to get a quick spot check. Initially, I called the Dodge Dealer in town and sat on hold for about 5 minutes before giving up - perhaps by fate! Knowing it was lunch hour on a Friday, I didn't have high hopes but gave Grand Rapids Tire & Auto a call. On maybe the second or third ring, a very kind lady answered the phone and told me I could stop by and one of the techs would take a look, with only a five minute warning. When I arrived (horse trailer and all), the staff were friendly and offered me coffee and popcorn, the waiting room was clean, and service was prompt. The tech gave me his honest opinion and despite the unannounced visit on a Friday afternoon, said he could get all my brakes and calipers replaced that day. He promptly got my car in the shop and went to work. He didn't over sell and only did the required work and had me back on the road in only 3 hours. He also unhooked and hooked up my trailer for me. Very pleased by their customer service! Now I just wish I was a local and could use their service more often. Thanks Grand Rapids Tire & Auto!

  5/5 Richard Timm on Friday, October 23, 2020

I want to thank Scott, Craig, and Mitch for helping solve a month old problem with my 2005 Buick LaSabre. They methodically researched the issue, did the diagnostics, and found resolution to a very puzzling problem. I am not from Grand Rapids, but they treated me as a local. I was fortunate to be referred to them for service.